Fulfillment and Refund Policy

1. Event Registration and Service Fulfillment

• Event Formats: Our events may be held online or in person, and the format will be clearly specified on the event detail page at the time of registration.
• Online Events: For online events, registrants will receive a confirmation email with details on how to join the event virtually, including the access link, login instructions, and any technical requirements.
• In-Person Events: After successful registration and booking for in-person events, registrants will receive a confirmation email. Further instructions, including location details and any additional information, will be sent closer to the event start date.
• Event Changes and Cancellations: If there are any changes to the event format (e.g., from in-person to online) or schedule, we will notify registrants via the contact information provided during registration.

2. Refund Policy

Remnant Ministry does not offer refunds under normal circumstances. However, we understand that extenuating situations may arise. Refunds may be considered on a case-by-case basis under the following conditions:

• Refund Requests: To request a refund, please contact us with details of your situation and reason for the request.
• Transaction Fees: If a refund is granted, the refund will cover the full amount minus applicable transaction fees. These fees are the responsibility of the customer and will not be reimbursed.
• Refund Method: Refunds will be issued to the original payment method unless otherwise arranged.
• Processing Time: Please allow up to 14 business days for the refund to be processed and reflected in your account.